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JSSI. We Win From Within.

Imagine yourself surrounded by brilliance. Be inspired by infinite potential. Share in the success of a phenomenal brand. That’s JSSI!

Our Culture

At JSSI, we win from within. We believe our people are our greatest asset and that our achievements are directly impacted by the contributions of each member of the JSSI family. We work tirelessly to provide a workplace that is engaging, collaborative, and that fosters challenging work, personal growth and creativity. We hire people of exceptional skill to help us reach even greater heights. Come win with us!

Our Benefits

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Retirement Package

We help prepare for a winning future. We all know the importance of saving for the future. In an effort to encourage our employees to plan for their retirement, JSSI provides an employer match to employee 401(K) contributions by matching 75% of employee contributions on up to 6% of eligible earnings.

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Health Coverage

We win at wellness. At JSSI, we believe that healthy and happy employees are better poised to make an impact in today’s global workforce. To that end, we provide industry-leading benefits plans that stay competitively priced for our employees and their families year after year. We offer a gym membership to our employees. We also sponsor an employee-run committee to promote healthier activities in the workplace.

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Transportation

Move to win. Our commuter benefits plan gives JSSI employees the opportunity to set aside pre-tax dollars to put towards the inevitable use of parking and/or public transit to get to work each day.

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Paid Time Off

We win at work-life balance. Our vacation benefits are highly competitive and increase based on tenure. In addition to our generous package of vacation, holidays, and sick days, JSSI also offers a Charitable Services Day in which employees are paid for a day of volunteering with a charity of their choosing.

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Over the last 16 years, JSSI has afforded me the opportunity to work in a diverse environment with career growth beyond measure.

Sonya Harris, PMP | Director of Project Management

We're Hiring

JSSI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, or other characteristic protected by law.

Candidates who are interested in JSSI, but for whom JSSI does not have a current position opening may apply via our General Submissions application link.  Candidates should be prepared to upload a resume, to indicate their desired department(s) as well as to provide their salary history and minimum required salary.

Click Here to Submit Your Resume.

Airframe Technical Advisor Irvine, CA

Jet Support Services, Inc. (JSSI) is seeking a well-qualified Airframe Technical Advisor to be based in the Irvine, CA area.

POSITION SUMMARY:

NOTE:  GENERAL AVIATION INDUSTRY EXPERIENCE IS REQUIRED FOR THIS POSITION.  THIS POSITION WILL BE BASED IN IRVINE, CA. 

The Airframe Technical Advisor is the primary contact for the client and will handle their needs on routine, minor unscheduled and AOG events. Manage customer events utilizing the Project Line Specialist (PLS) to assist them in supporting events for which they need assistance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Heavily involved in helping to plan for major scheduled inspections, in addition to assisting with the immediate logistics as they pertain to unscheduled events
  2. On-site representation, especially with respect to major scheduled inspections
  3. Create Service Calls that aid in the tracking of technical data and financial forecasting
  4. Develops and maintains client relationships through periodic contact.
  5. Grow and maintain relationships with regional service facilities, mobile repair teams, etc.
  6. Research logbooks and/or conduct visual inspections for new enrollments or existing contracts.
  7. Review and process invoices in AMS, meeting turn time goals set forth by Technical Services Management and policy.
  8. Responsible for event triage, assessing and ensuring each situation is handled appropriately
  9. Must have a thorough understanding of the current contract, policies and procedures
  10. Perform other responsibilities as assigned by Technical Services Management

EDUCATION AND EXPERIENCE:

  • Airframe and Powerplant ratings REQUIRED
  • 10 years’ experience with corporate turbine-powered business aircraft (not commercial) preferred.
  • Expertise working on Embraer Phenom airframes.
  • Excellent Microsoft Excel, Word, and PowerPoint skills
  • Strong interpersonal skills
  • Ability to read and write articulately and analytically
  • Clear understanding of relevant technical skills
  • Ability to multi-task and work well under pressure
  • Well organized
  • Have or be able to obtain passport and perform international travel

WORKING ENVIRONMENT AND CONDITIONS:

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is occasionally required to stand, walk, sit, reach with hands and arms, climb stairs, talk and hear.
  • Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in this job is usually moderate.
  • Willing to work Nights, Weekends, and Holidays as required.
  • Light travel required.

JSSI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

 

 

APPLY

Billing Supervisor Chicago, IL

JSSI is currently searching for a Billing Supervisor to join our expanding and growing business.  JSSI is the world’s largest independent provider of hourly cost maintenance programs and supply chain solutions and this newly created role will provide overall leadership for the billing process.

Company Description:

Founded in 1989, Jet Support Services, Inc. (JSSI) is the world’s largest independent provider of hourly cost maintenance programs for aircraft engines and airframes, and supply chain solutions.  JSSI provides its clients with comprehensive, flexible and affordable financial tools for managing the often-unpredictable costs of operating and maintaining nearly all types of turbine-powered aircraft, including jets, turbo-props and helicopters. JSSI serves clients around the world by managing maintenance services through its international network of technical advisors.

JSSI has always been deeply committed to providing its clients with the highest standard of service and excellence. Our management team is adding further value by developing innovative products and services and expanding into additional markets. 

Mission Statement:

While supporting and reporting to the Vice President of Accounting, the Billing Supervisor will have responsibility for leading and planning the billing operations of the company.  This individual will also be responsible for designing, implementing and enforcing policies and procedures, as well as streamlining effective billing processes across multiple organizations and business units.  This position will include hands-on responsibilities as well as providing leadership with ability to prioritize, plan and direct a team of billing specialists. 

Position Responsibilities:

  1. Perform and oversee the billing process across all JSSI companies to ensure timeliness and accuracy in process
  2. Implement written policies and procedures
  3. Month-end closing and analysis of the billing team
  4. Plan and implement quality assurance for all processes
  5. Develop, implement and improve processes in both automated and manual processing arenas
  6. Manage yours and your team’s accounting request queue
  7. Hire, train and develop a team of billing specialists
  8. Coordinate, assess and provide feedback on work output of team members
  9. Identify and resolve issues and address requests and special projects
  10. Provide monthly and ad-hoc reports
  11. Strive for continuous improvement by recommending changes to policies and procedures to improve operational efficiency

Credentials:

  • Bachelor’s  Degree in Accounting
  • 5+ years of supervisory experience in billing or related field
  • Strong leadership skills with ability to motivate direct reports
  • Strong customer service orientation
  • Excellent interpersonal skills
  • Ability to collaborate across multiple departments
  • Demonstrate independent thought and judgement
  • Attention to detail
  • Ability to follow through on open items and tasks, and arrive in logical conclusions
  • Takes initiative in regular process improvements
  • Excellent written and verbal communication skills
  • Knowledge of JSSI products and contracts
  • Experience with Quantum
  • Exposure to Microsoft Dynamics AX/365
  • High proficiency with Microsoft Office Suite (Excel, Word, PowerPoint)

Working Environment and Conditions:

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is occasionally required to stand, walk, sit, reach with hands and arms, climb stairs, talk and hear
  • Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception and the ability to adjust focus
  • The noise level in this job is usually moderate
  • Domestic travel may be required: approximately 0-10 days per year

JSSI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

 

APPLY

Client Relationship Manager – Spanish Speaking Chicago, IL

Jet Support Services, Inc. (JSSI) is seeking a well-qualified Client Relationship Manager to be based at our Chicago, Illinois Corporate Headquarters.  Candidates must have unrestricted authorization to live and work in the USA.

Company Description:

Founded in 1989, Jet Support Services, Inc. (JSSI) is the world’s largest independent provider of hourly cost maintenance programs for aircraft engines and airframes. JSSI provides its clients with comprehensive, flexible and affordable financial tools for managing the often unpredictable costs of operating and maintaining nearly all types of turbine-powered aircraft, including jets, turbo-props and helicopters. JSSI serves clients around the world by managing maintenance services through its international network of technical advisors.

JSSI has always been deeply committed to providing its clients with the highest standard of service and excellence. Our management team is adding further value by developing innovative products and services and expanding into additional markets.

Mission Statement:

The mission of the Client Relationship Manager is to have primary responsibility for all aspects of client relationships within his or her assigned territory, with the exception of client matters managed by the Technical Services Team.  The Client Relationship Manager consistently strives to provide outstanding service to clients, responding promptly to concerns and proactively seeking to anticipate needs. This position requires excellent written and oral communication skills, as well as outstanding people skills.

Position Responsibilities:

  1. Develop an intimate familiarity with all clients and contracts in territory.
  2. Handle routine client service issues relating to contract terms, payments, monthly reporting obligations, etc.
  3. Develop relationships with clients and become knowledgeable about their business. 
  4. Seek new business development opportunities from clients.
  5. Anticipate and resolve client concerns professionally and efficiently.
  6. Monitor clients’ monthly reporting and payment. 
  7. Work with the Credit and Collections Team and Accounting Department to reduce the number of late payments and accounts receivable days outstanding.
  8. Work with Directors of Business Development and Technical Advisors to welcome new clients to JSSI and provide new client orientation after a new sale is closed.
  9. Work with client, broker and new buyer at time of aircraft sale to coordinate the process of transferring contracts.
  10. Liaise with Contracts Specialists to assist in the coordination of new contract preparation.
  11. Liaise with Contracts Specialists to assist in the coordination of the transfer contract process by ensuring that there are no outstanding issues with the previous contract, informing buyers about coverage, and handing off the transfer paperwork to the Contracts Specialists for contract generation. 
  12. Educate new clients about their coverage and contractual obligations and the company’s programs and services.
  13. Attend regional and national industry events to network with clients and represent the company.

Additional Responsibilities

1.       Perform other responsibilities as assigned.

Desired Credentials:

  • Candidates must have unrestricted authorization to live and work in the USA.
  • Fluency in speaking, reading and writing in Spanish is required.
  • Bachelor’s degree required.
  • Minimum of 5 years account management or equivalent experience preferably in the aviation or financial services industries.
  • Proven track record of working with demanding clients, including providing dispute resolution and resolving complex problems.
  • Ability to grasp new financial and technical concepts quickly.
  • Excellent written and verbal communication skills.
  • Positive attitude, strong work ethic and commitment to being a supportive team member.
  • Ability to think quickly, handle difficult clients and “figure things out” with minimal supervision.
  • Excellent computer skills (especially Microsoft Office Suite and Salesforce.com).
  • Must be highly organized and thrive in a fast-paced environment.

Working Environment and Conditions:

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, reach with hands and arms, climb stairs, talk and hear.

  • Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in this job is usually moderate.
  • Domestic travel required; approximately 30 days per year.

JSSI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

 

APPLY

Contracts Specialist Chicago, IL

Jet Support Services, Inc. is seeking a well-qualified Contracts Specialist to be based at our Chicago Corporate Headquarters.

Company Description:

Founded in 1989, Jet Support Services, Inc. (JSSI) is the world’s largest independent provider of hourly cost maintenance programs for aircraft engines and airframes. JSSI provides its clients with comprehensive, flexible and affordable financial tools for managing the often unpredictable costs of operating and maintaining nearly all types of turbine-powered aircraft, including jets, turbo-props and helicopters. JSSI serves clients around the world by managing maintenance services through its international network of technical advisers.

JSSI has always been deeply committed to providing its clients with the highest standard of service and excellence. Our management team is adding further value by developing innovative products and services and expanding into additional markets.

Position Summary and Mission:

The mission of the Contracts Specialist is to draft, negotiate, finalize and arrange execution of agreements with JSSI clients with exceptional skill and assist in overall management of client contracts and the process.  This position requires excellent communication, both written and oral, strong analytical abilities, attention to detail and outstanding people skills.

Essential Duties and Responsibilities:

  1. Coordinate contracting process:
    1. To obtain necessary information to prepare contracts for clients;
    2. To prepare contracts and ensure that the enrollment process is completed efficiently and accurately;
    3. To prepare contract amendments and related documents; and
    4. To coordinate the process of transferring existing contracts, ensuring that there are no outstanding issues with the previous contract and that necessary paperwork has been completed.
  2. Be skilled and knowledgeable with respect to program coverage, contract forms and IT systems.
  3. Ensure that all relevant interactions with clients are tracked in Salesforce.com.
  4. Run reports from Salesforce.com and analyze the data using Microsoft Excel. 
  5. Work closely with the Contracts Manager to update and improve form contracts, consistently striving for increased clarity of terms that support the achievement of company goals.
  6. Build and maintain effective relationships with internal and external customers. 

 

Additional Responsibilities:

 

  1. Perform other responsibilities as assigned.

 

Desired Credentials:

 

  • Bachelor's degree required
  • Three years’ contract preparation and/or drafting experience involving complex organizations - preferably in the aviation, legal or financial services fields.
  • Ability to grasp new financial and technical concepts quickly.
  • Superior problem solving, decision-making and analytical skills.
  • Strong reading comprehension and customer service skills.
  • Positive attitude, strong work ethic and commitment to being a supportive team member.
  • Ability to function independently and assume responsibility for successful completion of assigned tasks.
  • Attention to detail and experience working with demanding clients.
  • Excellent written and verbal communication skills.
  • Excellent computer skills (especially Microsoft Office Suite and Salesforce.com).
  • Must be highly organized and thrive in a fast-paced environment.

 

Working environment and conditions:

 

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit, reach with hands and arms, climb stairs, talk and hear.
  • Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in this job is usually moderate.

 

 

JSSI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

 

 

 

APPLY

Contracts Specialist Farnborough, Hampshire, United Kingdom

Jet Support Services, Inc. is seeking a well-qualified Contracts Specialist to be based at our Farnborough, United Kingdom office.

 

Company Description:

Founded in 1989, Jet Support Services, Inc. (JSSI) is the world’s largest independent provider of hourly cost maintenance programs for aircraft engines and airframes. JSSI provides its clients with comprehensive, flexible and affordable financial tools for managing the often unpredictable costs of operating and maintaining nearly all types of turbine-powered aircraft, including jets, turbo-props and helicopters. JSSI serves clients around the world by managing maintenance services through its international network of technical advisers.

JSSI has always been deeply committed to providing its clients with the highest standard of service and excellence. Our management team is adding further value by developing innovative products and services and expanding into additional markets.

 

Position Summary and Mission:

The mission of the Contracts Specialist is to draft, negotiate, finalize and arrange execution of agreements with JSSI clients with exceptional skill and assist in overall management of client contracts and the process.  This position requires excellent communication, both written and oral, strong analytical abilities, attention to detail and outstanding people skills.

 

Essential Duties and Responsibilities:

  1. Coordinate contracting process:
    1. To obtain necessary information to prepare contracts for clients;
    2. To prepare contracts and ensure that the enrollment process is completed efficiently and accurately;
    3. To prepare contract amendments and related documents; and
    4. To coordinate the process of transferring existing contracts, ensuring that there are no outstanding issues with the previous contract and that necessary paperwork has been completed.
  2. Be skilled and knowledgeable with respect to program coverage, contract forms and IT systems.
  3. Ensure that all relevant interactions with clients are tracked in Salesforce.com.
  4. Run reports from Salesforce.com and analyze the data using Microsoft Excel. 
  5. Work closely with the Contracts Manager to update and improve form contracts, consistently striving for increased clarity of terms that support the achievement of company goals.
  6. Build and maintain effective relationships with internal and external customers. 

 

Additional Responsibilities:

  1. Perform other responsibilities as assigned.

 

Desired Credentials:

  • Bachelor's degree required.
  • Must have unrestricted residency and work authorization for the United Kingdom.
  • Three years’ contract preparation and/or drafting experience involving complex organizations - preferably in the aviation, legal or financial services fields.
  • Ability to grasp new financial and technical concepts quickly.
  • Superior problem solving, decision-making and analytical skills.
  • Strong reading comprehension and customer service skills.
  • Positive attitude, strong work ethic and commitment to being a supportive team member.
  • Ability to function independently and assume responsibility for successful completion of assigned tasks.
  • Attention to detail and experience working with demanding clients.
  • Excellent written and verbal communication skills.
  • Excellent computer skills (especially Microsoft Office Suite and Salesforce.com).
  • Must be highly organized and thrive in a fast-paced environment.

 

Working environment and conditions:

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit, reach with hands and arms, climb stairs, talk and hear.
  • Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in this job is usually moderate.

 

JSSI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

Apply Here

Engine Records Analyst Chicago, IL

Jet Support Services, Inc. (JSSI) is seeking an Engine Records Analyst to be based in our Chicago Corporate Headquarters. 

Company Description:
Founded in 1989, Jet Support Services, Inc. (JSSI) is the world’s largest independent provider of hourly cost maintenance programs for aircraft engines and airframes. JSSI provides its clients with comprehensive, flexible and affordable financial tools for managing the often unpredictable costs of operating and maintaining nearly all types of turbine-powered aircraft, including jets, turbo-props and helicopters. JSSI serves clients around the world by managing maintenance services through its international network of technical advisors.

JSSI is a global organization with additional locations in South America, Europe, Asia, Africa and the Middle East.

Mission Statement:

The mission of this position is to assist in the administration of the JSSI Engine and APU programs by ensuring accuracy of the contract Exhibit C.

Essential Duties and Responsibilities:

  1. Create and validate contract Exhibit C (list of pro-rated inspections, Life-Limited Components and certain Line Replaceable Units) for all new enrollments, transfers, and renewal contracts.
  2. Analyze and process aircraft documentation in preparation for Exhibit C creation and validation (including logbooks, maintenance tracking reports, SBs/ADs, Type Certificate Data Sheets, Engine/APU Maintenance Manuals etc.)
  3. Coordinate with Technical Services, Sales Administration and Contracts team during new enrollments, transfers and renewal processes.
  4. Record and maintain aircraft information into company library.
  5. Research and record aircraft warranty information.

Additional Responsibilities:

  1. Complete Exhibit C updates for maintenance events as needed.
  2. Perform research projects as assigned.

Desired Credentials:

  • Bachelor’s Degree in Aviation Maintenance preferred
  • 2-3 years technical experience
  • A & P license  preferred
  • Outstanding Excel experience is a plus
  • Strong interpersonal and communications skills to deal with the public and the aviation industry family
  • Ability to read and write articulately and analytically
  • Clear understanding of relevant technical skills
  • Ability to work well under pressure

Working Environment and Conditions:

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is occasionally required to stand, walk, sit, reach with hands and arms, climb stairs, talk and hear.
  • Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in this job is usually moderate.

JSSI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

APPLY

Fleet Pricing Financial Analyst Chicago, IL

Jet Support Services, Inc. (JSSI) is seeking a well-qualified Fleet Pricing Financial Analyst to be based in our Chicago Corporate Headquarters. 

Company Description:

Founded in 1989, Jet Support Services, Inc. (JSSI) is the world’s largest independent provider of hourly cost maintenance programs for aircraft engines and airframes. JSSI provides its clients with comprehensive, flexible and affordable financial tools for managing the often unpredictable costs of operating and maintaining nearly all types of turbine-powered aircraft, including jets, turbo-props and helicopters. JSSI serves clients around the world by managing maintenance services through its international network of technical advisors.

JSSI is a global organization with additional locations in South America, Europe, Asia, Africa and the Middle East.

Position Summary:

JSSI is experiencing unprecedented growth and has created a vital new role within our organization to support new fleet opportunities.  Reporting to the Vice President Pricing & Program Development, this role will support a key strategic growth initiative in the commercial and regional airline markets on a global basis.

The Fleet Pricing Financial Analyst will develop pricing and financial modeling of various unique fleet programs for JSSI, in collaboration with Pricing, Sales, and the SVP Business Development and Strategic Planning.  

Essential Duties and Responsibilities:

  • Coordinate with the VP, Pricing and Program Development, Senior Product Manager, and the Director of Fleet Administration on new fleet opportunities
  • Build and maintain relationships within MRO facilities and the JSSI Technical Services team to develop pricing for various engine events, components, and items specific to each fleet opportunity.
  • Develop profitable and competitive pricing models tailored to unique fleet types and sizes using MS Excel spreadsheets
  • Research new product and parts costs, and develop rates around each type
  • Create cost models for cost estimating new fleets with minimum data available
  • Prepare cost analysis and future profitability models
  • Assist the Senior Product Manager with developing outline of fleet specific items to aid in development of contract language.
  • Develop and maintain fleet data base and master fleet pricing lists
  • Research cost comparisons between OEM, and preferred vendors for engines and components, as well as applicable Service Bulletins and Airworthiness Bulletins.
  • Meet with the SVP of Business Development & Strategic Planning, and the Directors of Business Development to present fleet pricing models.
  • Work with Marketing and the Director of Fleet Administration to develop fleet proposals for specific clients

Desired Credentials:

  • Bachelor’s Degree (Aviation or Financial Discipline) required, MBA in similar disciplines preferred.
  • 2-3 years aviation technical experience
  • 2-3 years of financial analysis experience
  • Ability to ensure a factual audit trail is established for all pricing efforts supporting contract proposals
  • Experience with pricing and cost / financial modeling
  • Strong interpersonal and communications skills to deal with the public and aviation industry professionals
  • Ability to read and write articulately and analytically
  • Foreign language skills a plus
  • Demonstrated interest in multi-cultural interactions
  • Ability to work well under pressure
  • Proficient in Excel

Working Environment and Conditions:

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is occasionally required to stand, walk, sit, reach with hands and arms, climb stairs, talk and hear.
  • Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in this job is usually moderate.

JSSI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

APPLY

Helicopter Buyer Lafayette, LA

Jet Support Services, Inc. is seeking a well-qualified Helicopter Buyer to be based in the Lafayette, Louisiana area.

Company Description:

Founded in 1989, Jet Support Services, Inc. (JSSI) is the world’s largest independent provider of hourly cost maintenance programs for aircraft engines and airframes. JSSI provides its clients with comprehensive, flexible and affordable financial tools for managing the often unpredictable costs of operating and maintaining nearly all types of turbine-powered aircraft, including jets, turbo-props and helicopters. JSSI serves clients around the world by managing maintenance services through its international network of technical advisers.

JSSI has always been deeply committed to providing its clients with the highest standard of service and excellence. Our new management team is adding further value by developing innovative products and services and expanding into additional markets. 

Position Summary:

The Helicopter Buyer will provide great customer service to and will collaborate with the JSSI Helicopter Technical Advisors and JSSI Parts Product Line Specialists to manage the overall sourcing strategy; this includes parts procurement for all helicopter maintenance requirements, restocking orders and forecasted future needs, vendor negotiations and interface, contract administration, repair order and warranty administration, inventory control, and shipping/receiving. The Helicopter Buyer will also play a key role on supply chain integration and/or continuous improvement teams.

Essential Duties and Responsibilities:

  1. Respond to all requests received from Helicopter Technical Advisors (TA) & Product Line Specialists (PLS) in a professional and timely manner.
  2. Source parts to fill demands from purchase requisitions, AOG orders, Requests For Information (RFI), etc.
  3. Create competitive Requests For Quote (RFQ) and/or negotiate prices with suppliers to obtain best available prices while maintaining configuration, quality and delivery requirements.
  4. Create purchase orders and repair orders for all Trust accounts, JSSI Inc., and JSSI Parts.
  5. Create and track purchase orders and expedite them through SalesForce/AMS/Quantum to maintain a closed loop status interface with TA and PLS with regard to parts requirements.
  6. Maintain regular communication with and provide pro-active status updates to TA and PLS.
  7. Follow parts through the system to make sure parts costs are transacted to the correct project and that all costs associated are billed accordingly to the clients.
  8. Assure parts are delivered in a timely manner to meet schedule requirements and meet the appropriate quality and life limits.
  9. Participate in an AOG on-call or shift rotation to support afterhours critical sales.
  10. Search for and maintain knowledge of parts availability within the aviation industry through existing and future vendor selections.
  11. Establish supplier performance metrics, monitor performance and evaluate suppliers on a regularly scheduled basis.
  12. Establish, maintain and report metrics on cost savings.

Additional Responsibilities:

  1. Prepare Monthly Activity Report identifying cost saving, buyer activity, vendor activity, etc.
  2. Continually assess operations to optimize the purchasing and logistics processes through identifying cost reduction opportunities for Trust accounts, JSSI Inc., and JSSI Parts.
  3. Qualify and approve vendors as determined by need to increase competition, improve quality of the product, or to improve lead times using selected quality criteria.
  4. Performs other responsibilities as assigned.

Education and Experience:

  1. Helicopter purchasing experience required
  2. B.S. degree or combination of HS diploma or GED and 5 years’ experience in aviation related procurement and inventory control duties
  3. Microsoft based operating system especially for inventory control and purchasing
  4. Negotiation with vendors
  5. Clear verbal and written communication skills
  6. Problem solving
  7. Report generation using Excel or Word
  8. Critical Thinking
  9. Ability to travel at least 20% of the time
  10. CPM or APP helpful

Working Environment and Conditions:

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is occasionally required to stand, walk, sit, reach with hands and arms, climb stairs, talk and hear.
  • Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in this job is usually moderate.
  • Domestic and international travel is required.

JSSI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

APPLY

Helicopter Technical Advisor South Central U.S.

Jet Support Services, Inc. (JSSI) is seeking a well-qualified Helicopter Technical Advisor to be based in the South Central United States.  Candidates must have unrestricted authorization to live and work in the USA.

Position Summary:

NOTE:  GENERAL AVIATION INDUSTRY EXPERIENCE IS REQUIRED FOR THIS POSITION. 

The Helicopter Technical Advisor is the primary contact for JSSI Clients and will handle their needs on routine, unscheduled and AOG events.

Essential Duties and Responsibilities:

  1. Review, audit and oversee all scheduled and unscheduled maintenance events and parts requirements.
  2. Manage customer events and utilize the Project Line Specialist (PLS) for events in which they need assistance.
  3. Possess knowledge of the complete JSSI Helicopter Program and be capable of discussing complex support questions.
  4. Liaise with JSSI Parts to support requirements as required.
  5. Effectively communicate, both verbal and written, with the customers, service centers and OEM’s to resolve any complaints or contractual misunderstandings.
  6. Obtain and review all work estimates as needed, submitted by the service centers for scheduled and unscheduled maintenance.
  7. Review and process all invoices prior to being submitted to JSSI’s Chicago Headquarters for payment.
  8. Work closely with the customer to stay abreast of all scheduled work coming due and to schedule the maintenance and parts requirements.
  9. Routinely work with the customer to ensure smooth administration of JSSI programs in accordance with established policies, procedures, and/or guidelines.
  10. Respond to technical matters and problems concerning JSSI clients and arrange timely and accurate diagnosis.
  11. Assist management’s accounting and administrative efforts in resolving payment disputes or collections problems with program customers by making individual contact with delinquent operators.
  12. Research logbooks and/or conduct visual inspections for new enrollments or existing contracts.
  13. Responsible for event triage, assessing and ensuring each situation is handled appropriately.
  14. Must have a thorough understanding of the current contract, policies and procedures.
  15. Perform other responsibilities as assigned by Technical Services Management.

Education and Experience:

  • Degree in Aviation Field preferred
  • Airframe and Powerplant ratings preferred
  • Excellent Microsoft Excel, Word, and PowerPoint skills
  • Strong interpersonal skills
  • Ability to read and write articulately and analytically
  • Clear understanding of relevant technical skills
  • Ability to multi-task and work well under pressure
  • Well organized
  • Have or be able to obtain passport and perform international travel

Working Environment and Conditions:

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is occasionally required to stand, walk, sit, reach with hands and arms, climb stairs, talk and hear.
  • Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in this job is usually moderate.
  • Domestic and international travel is required.

JSSI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

APPLY

Technical Coordinator McKinney, TX

Jet Support Services, Inc. is seeking a well-qualified Technical Coordinator to be based in the McKinney, TX area.

Company Description:

Founded in 1989, Jet Support Services, Inc. (JSSI) is the world’s largest independent provider of hourly cost maintenance programs for aircraft engines and airframes. JSSI provides its clients with comprehensive, flexible and affordable financial tools for managing the often unpredictable costs of operating and maintaining nearly all types of turbine-powered aircraft, including jets, turbo-props and helicopters. JSSI serves clients around the world by managing maintenance services through its international network of technical advisers.

JSSI has always been deeply committed to providing its clients with the highest standard of service and excellence. Our new management team is adding further value by developing innovative products and services and expanding into additional markets. 

Position Summary:

The Technical Coordinator is the first contact for Clients and will assist the Fleet Leads in handling the client’s needs on routine, minor unscheduled and AOG events.

Essential Duties and Responsibilities:

  1. Create Service Calls that will alert the Fleet Leads (FL) of future or current events.
  2. Assist Client, maintenance providers and FL by placing parts orders, as requested, with the JSSI Purchasing department.
  3. Communicate with the client and the maintenance provider, as required.
  4. Support the team by working 10 and/or 12 hour shifts to ensure no gap in client coverage
  5. Research logbooks, as required.
  6. Responsible for event triage, assessing and ensuring each situation is handled appropriately by:
    • Being the initial contact for the client and/ or maintenance provider.
    • Initial setup to track and support the maintenance event.
    • Turning the event over to the FL / PLS after initial setup.
  7. Review and process invoices using the company provided invoicing system, meeting turn time goals set forth by Technical Services Management and policy.
  8. Will be trained to have a thorough understanding of the current contracts, policies and procedures
  9. Develops and maintains client relationships through periodic contact.
  10. Perform other responsibilities as assigned by Technical Services Management.

Education and Experience:

  • Degree in Logistics or relevant experience preferred
  • Airframe and Power plant rating, civilian or military equivalent is a plus
  • Corporate turbine-powered business aircraft experience preferred, but any commercial, flight, avionics, dispatch, NDT aviation experience is a plus
  • Experience in 135 Maintenance Control operations is a plus
  • Excellent Microsoft Excel, Word, and PowerPoint skills
  • Strong interpersonal skills
  • Ability to read and write articulately and analytically
  • Clear understanding of relevant technical skills
  • Ability to multi-task and work well under pressure
  • Well organized
  • Have or be able to obtain passport and perform international travel
  • Ability to work 10 and/or 12 hour shifts

Working Environment and Conditions:

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is occasionally required to stand, walk, sit, reach with hands and arms, climb stairs, talk and hear.
  • Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in this job is usually moderate.
  • Domestic and international travel is required.

JSSI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

APPLY